Terms & Conditions

Website use

By accessing and using the website at artisan-crumb.co.uk, you agree to be bound by these Terms and Conditions. This website is operated by Artisan Crumb Ltd (Company No. 16805812), a private limited company registered in England and Wales with a registered office at 18 Lansdowne Road, Hayley Green, Halesowen, England, B63 1BJ.

This website is intended for business-to-business (B2B) trade use. The information contained on this website is for general informational purposes relating to bakery equipment, commercial kitchen equipment, baking supplies, food preparation products, packaging, and wholesale procurement supply.

Artisan Crumb Ltd reserves the right to update, amend, or withdraw any content on this website at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Trade enquiries

This website facilitates trade enquiries from bakery, hospitality, foodservice, catering, and food manufacturing businesses. Submitting an enquiry via the contact form, email, or telephone does not constitute a contract or order, and does not guarantee product availability, pricing, or supply.

Trade enquiries are reviewed by Artisan Crumb Ltd, and responses will be provided in relation to product availability, specifications, lead times, and supply options where relevant to the enquiry. A binding supply arrangement is only established upon formal written confirmation from Artisan Crumb Ltd.

Product descriptions and service information

Product categories and supply services described on this website are provided for general informational purposes. Product descriptions relate to supply categories and do not represent confirmed stock, specific products, brands, manufacturer relationships, or authorised dealer status.

Artisan Crumb Ltd does not claim to be an authorised dealer, official distributor, certified installer, or approved reseller of any specific brand or manufacturer unless explicitly confirmed in writing per individual enquiry or order.

All product information is subject to supplier specifications, which may vary. Final product specifications will be confirmed as part of the trade enquiry and supply process.

Product availability and lead times

All products and supply categories featured on this website are subject to availability. Artisan Crumb Ltd does not guarantee stock levels, instant availability, or same-day delivery for any product category.

Lead times vary by product category, supplier, and order specification. Specific lead times will be confirmed per enquiry following a review of the requirement and supplier/availability position at the time of the order.

Artisan Crumb Ltd does not offer guaranteed delivery timescales, nationwide logistics guarantees, or distribution guarantees unless confirmed in writing as part of a specific supply arrangement.

Pricing and payment

No prices are published on this website. Product pricing is subject to supplier costs, order quantities, lead times, and supply arrangements, and will be confirmed as part of the trade enquiry and order process.

Payment terms will be agreed and confirmed at the time of a formal supply arrangement. Artisan Crumb Ltd does not make any claims regarding lowest pricing or price-matching.

Product suitability and customer responsibility

It is the responsibility of the trade buyer to ensure that any product sourced through Artisan Crumb Ltd is suitable for its intended use, compliant with applicable regulations, and appropriate for the relevant operational environment.

Artisan Crumb Ltd provides general supply support and procurement coordination. The buyer retains responsibility for confirming that products meet the specific technical, safety, and regulatory requirements of their operations before use.

Artisan Crumb Ltd does not provide installation, engineering, or maintenance services unless explicitly agreed as part of a confirmed supply arrangement.

Food-contact and product compliance documentation

Where products are intended for use in food-contact environments, the buyer is responsible for confirming that appropriate compliance documentation (such as material safety data sheets, food-contact declarations, or regulatory certifications) is obtained from the relevant supplier and meets the requirements of the intended use.

Artisan Crumb Ltd can assist in requesting relevant supplier documentation where applicable, but cannot guarantee the availability, content, or scope of any third-party supplier compliance documentation.

Returns and cancellations

Returns and cancellations are subject to the specific terms agreed at the time of the supply arrangement. As a B2B supply business, standard consumer returns rights under UK consumer law do not apply to trade purchases.

Return and cancellation terms will be set out as part of the relevant supply arrangement and are subject to the supplier's policies, product condition, and any applicable contractual terms.

Intellectual property

All content on this website — including text, images, design, graphics, logos, and layout — is the property of Artisan Crumb Ltd or licensed for use by Artisan Crumb Ltd, and is protected by UK intellectual property law.

No content from this website may be reproduced, distributed, modified, or republished without the prior written permission of Artisan Crumb Ltd.

Limitation of liability

To the maximum extent permitted by applicable law, Artisan Crumb Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of, or inability to use, this website or any information obtained from it.

This website is provided on an "as is" and "as available" basis. Artisan Crumb Ltd makes no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information on this website.

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us at [email protected] or by telephone on 01214690024.